Don’t Trust Unsolicited Calls or Messages
Tech support companies like Microsoft, Dell, and Norton do not make unsolicited calls about computer issues. If someone contacts you claiming your device has a virus or error, hang up immediately. Legitimate tech support services will not initiate contact without prior requests.
Avoid Calling Phone Numbers in Pop-Up Warnings
Scammers often use pop-ups that claim your device has a virus and display a phone number to call for “support.” Do not call these numbers or click on any links. Instead, close the browser or restart your device.
Use Reliable Security Software
Protect your device by installing reputable security software and keeping it updated. Use software from trusted companies and set it to update automatically to protect against malware and phishing scams.
Do Not Allow Remote Access to Your Device
Scammers often ask to access your computer remotely. Never allow this unless you initiated the contact and are working with a reputable, verified tech support provider. Remote access allows scammers to view sensitive information and even install harmful software.
Always Verify the Company’s Contact Information
If you think you need tech support, contact the company directly using a number or website listed on their official website. This prevents you from inadvertently reaching a scammer through fake contact info on pop-ups.
Set Up Multi-Factor Authentication (MFA) for Your Accounts
Using MFA adds an extra layer of security and can help prevent scammers from accessing your accounts if they manage to obtain your information.
Report Scams and Fraudulent Calls
If you encounter a tech support scam, report it to the Federal Trade Commission (FTC), your phone provider, or the company being impersonated. This can help prevent similar scams from spreading.
